FAQ

Frequently Asked Questions

About Our Jewelry

Is the gold real?
Our jewelry features genuine 18k gold plating over a sterling silver base. While it's not solid gold, the gold plating is real and gives you the same beautiful appearance at a more accessible price.

Can I shower in my Kirra Serene jewelry?
We recommend removing your jewelry before showering, swimming, or exercising. Water and chemicals can affect the gold plating over time. Check out our Care Guide for tips on keeping your pieces beautiful.

Will my jewelry tarnish?
With proper care, your jewelry will maintain its shine for years. Avoid exposure to water, perfumes, and lotions, and store pieces in a dry place when not wearing them.

Is your jewelry hypoallergenic?
Yes! Our jewelry is made with sterling silver and is nickel-free, making it safe for most sensitive skin types.

Ordering & Shipping

How long does shipping take?
We ship within 1-2 business days. Standard shipping takes 3-5 business days, and expedited options are available at checkout.

Do you ship internationally?
Currently, we ship within the United States. International shipping is coming soon!

What is your return policy?
We offer 30-day returns on unworn items in original condition. Visit our Shipping & Returns page for full details.

Still Have Questions?

Contact us at customercare@kirraserene.com or call 866.829.0030. We're here to help!